Delivery & Returns

Delivery & Postage 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

We deliver orders to you via AUSTRALIA POST E-parcel service. Postage is based on the weight and number of pieces ordered. Please note that Four in the Bed is based in outer regional NSW and so our postage charges are higher than businesses located in metro areas. Unfortunately, Australia Post Express Parcel Post service is not available from Deniliquin.

Damage or loss in transit is rare, however if it happens Four in the Bed is not liable. Please call us to report that a parcel has not arrived within the above time frames.

Delivery Time Frame Within Australia:

Sydney, Melbourne & Regional Victoria - 3 days.

Brisbane, Adelaide & Regional East Coast - 3 - 5 days.

Perth, Darwin and Regional WA and NT - 5 - 10 days.

International Postage

If you are a customer not living in Australia, we can deliver your products to you. Postage charges are based on the weight. We use Australia Post Pack and Track International. You will pay the Australia postal charges and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax. Please note the following delivery time frames are estimates provided to us by Australia Post International.

Delivery Time Frames International:

China - 8 days

New Zealand - 5 days

Rest of Asia - 6 days

United Kingdom - 6 days

United States and Canada - 5 days

 

Exchange & Refunds

Four in the Bed will accept returns of new, unworn, unwashed garments for a full refund or exchange for purchases made from our website within 30 days of the order date. We will credit your original method of payment. Proof of purchase is required for reimbursement of the full purchase price. 

We only offer an exchange for sale items bought, within 14 days of purchase, provided the item is unworn, in as new condition and includes all swing tags and components.

Refund Items

To return a non sale item for refund, please package up the item carefully and post back to:

Customer Returns

Four in the Bed

7 Wakool Road, Deniliquin NSW 2710

Four in the Bed processes all returns within 48 hours of arrival, you will receive email notification from our team once the refund is processed. We refund right back to the account you used to purchase from us. This is all done securely, please allow 3-5 working days for the funds to return to your account and the funds will apppear on your account statements.

Exchange Items

If you would like to exchange a garment - it is a super idea to drop us an e-mail via the CONTACT page on the website or phone call 0408 839 073 to let us know what you are after including the style number, colour, and size you would like, so that we can put it on hold for you.

Then carefully package up your return item to the following address:

Customer Exchange

Four in the Bed

7 Wakool Road, Deniliquin NSW 2710

Be sure to include a self addressed pre-paid return satchel for your new item to be posted out in.

 

Unfortunately, if your garment has been purchased from one of our retailers please contact the retailer. We cannot accept returns for garments purchased through a third party.

 

Faulty Garment

We take great pride in our sleepwear and packaging so we certainly hope that you never receive a faulty garment from us. If, on the rare occasion, this does occur please contact Customer Service on 0408 839 073 or e-mail customerservice@fourinthebed.com.au to let us know and we can either send out a post bag for you to return the garment in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the garment.

 

Out of Stocks

We aim to update our site product availability multiple times a day, however in some rare instances, another customer may have selected to purchase the same garment as you at the same time. If this happens, we will notify you within one business day of the products unavailability. If we can not organize an exchange - we will refund you immediately.